Just Trying To Keep The Customer Satisfied

The institution that employs me is very bullish on customer satisfaction.  Having come from a fourteen year stint in private practice before I came back into the University fold six years ago, the little things that make a practice run smoothly come naturally to me. Patients are typically seen within a week of the consultation… Continue reading Just Trying To Keep The Customer Satisfied

Other People’s Money

I love to shop with other people’s money.  My father and I spent the weekend shopping to outfit his new apartment.  After living with me since January, when he was hit with the double whammy of my mother’s death and his own need for open heart surgery, he is ready both physically and emotionally, to… Continue reading Other People’s Money